You can return any item within 60 days of the delivery date for a full refund to the original form of payment or store credit. Please note due to credit card processing times, refunds can take between 3-7-business days to appear on your statement.
Sign on to your account at www.elegantstrand.com to begin the return process. Find the order number you would like to return and click the RETURN button next to that order. A pre-paid shipping label will be sent to your email address. Please place the item(s) with all the original packaging in a box and drop off to the carrier instructed in the email. If you decide to use your own shipping method, please return the item(s) to:
We do not offer direct exchanges, but you can return your purchase within 60 days for a full refund or store credit. Once your refund or store credit has been issued, you can purchase the item(s) you wanted to exchange.