Returns

  • Yes. You can return a gift within 30 days of delivery for a store credit. Please follow the return instructions located on our site.

  • No. Our 30-Day Trial entitles you to free shipping on all returns placed within 30 days of delivery. Please follow the return instructions located on our site.

  • You can return any item within 30 days of the delivery date for a full refund to the original form of payment or store credit. Please note due to credit card processing times, refunds can take between 3-7-business days to appear on your statement.

  • Sign on to your account at www.elegantstrand.com to begin the return process. Find the order number you would like to return and click the RETURN button next to that order. A pre-paid shipping label will be sent to your email address. Please place the item(s) with all the original packaging in a box and drop off to the carrier instructed in the email. If you decide to use your own shipping method, please return the item(s) to:

    Elegant Strand

    990 South Rogers Circle

    Suite 4

    Boca Raton, FL. 33487

  • We do not offer direct exchanges, but you can return your purchase within 30 days for a full refund or store credit. Once your refund or store credit has been issued, you can purchase the item(s) you wanted to exchange.