• Throughout the year, Elegant Strand will offer discount codes for different occasions. Please follow us on Facebook and other social media to receive our latest promotions. Discount codes are not eligible for Gift Cards.

  • To cancel your order, please contact Customer Service at (561) 702-0234 within 30 minutes of completing your purchase. We pack and ship your order same day to ensure prompt delivery. Cancellations cannot be guaranteed and must be made during business hours M-F, 9AM-5PM EST. If your order was unable to be cancelled, please go to our Returns Section on our website to start the easy return process

  • When checking out the items in your shopping cart, click the “Gift Message” button and type your gift note. Your gift message will be delivered with the order.

  • You can check you order status anytime. On your account page, locate your Order Number to see order details or print a copy of the invoice. Once your order has shipped, you can track your order and see the current status.